VOLUNTEER ROLE

Merchandise Crew

Helping fans take home a piece of VCCJam with smiles, style, and great service.

Image of the festival crew.

Welcome, VCCJAM Merch Volunteers!

  • Be a friendly face: Welcome attendees and engage with them to create a positive shopping experience.
  • Provide product information: Have a thorough understanding of the merchandise to help customers with their purchase decisions.
  • Offer helpful suggestions: Recommend items or use cross-selling techniques, such as suggesting a hat to go with a t-shirt.
  • Act as a festival guide: Be prepared to answer general questions about the festival, such as providing directions to other attractions.
  • Handle complaints gracefully: If a customer has an issue, remain calm and professional while seeking help from a supervisor if necessary. 
  • Follow money-handling protocols: When dealing with cash, it is important to handle it with integrity and follow procedures, such as having two people involved in counting and securely storing money.
  • Process transactions accurately: Use the point-of-sale (POS) system correctly to ensure that all sales are properly recorded. 
  • Monitor stock levels: Keep an eye on popular items and sizes, and communicate low stock to your manager.
  • Restock merchandise: Ensure the display is always full and attractive by bringing out fresh stock as needed.
  • Assist with setup and teardown: Help organize and pack up merchandise at the beginning and end of your shift.
  • Keep the booth organized: Maintain a tidy and appealing display to encourage attendees to browse and buy.  
  • Tips Provide Meals: Your volunteer efforts are greatly appreciated! All tips will be used to provide meals for our volunteers all weekend long.
  • Please Act Professionally: We expect all volunteers to behave professionally and responsibly.
  • Enjoy the Vibe: We want you to enjoy this unique experience! Your shift area is within the concert zone, so you’ll have a great view of the action.
Volunteer Sign Up

Contact Information

Name
Address

Volunteer Areas

Below are the areas we have open for volunteering and the times. Please check the shift times and day that will work best for you. Times are approximate and not guaranteed. To earn tickets for the festival, you must work one 6.5 hour shift to earn a 1-Day ticket. You can check multiple shifts. Our volunteer coordinator will contact you after you fill out the application. Final schedules will be emailed or text out prior to the festival.

Which area(s) are you interested in volunteering:
Which day(s) can you work?
Selecting a day(s), reveals that day(s) shift options below.

By clicking on “submit”, I affirm that the facts set forth in it are true and complete. I understand that if I am accepted as a volunteer, any false statements, omissions, or other misrepresentations made by me on this application may result in my immediate dismissal. I also understand that by clicking “submit “I consent to a background check.

Age Policy